Freight Shipping Policy
Order Placement
No upfront payment required
Invoice
Received within 24 hours
Payment
Due within 72 hours
Shipment
Processed after payment
Order Placement
No Upfront Payment
When placing an order for items requiring freight shipping, you are not required to make an immediate payment. This allows us to accurately calculate the total cost, including freight charges and applicable taxes.
Order Confirmation
After placing your order, you will receive an order confirmation email. This confirms that we have received your order and are in the process of calculating the final total, which includes freight charges and taxes.
Freight Calculation and Invoicing
Freight and Tax Calculation
Once your order is processed, we will determine the exact freight charges based on the size, weight, and destination of the shipment. Taxes will be calculated according to your shipping address and applicable laws.
Invoice Email
You will receive an emailed invoice within 24 hours of placing your order, or the next business day. This invoice will detail the total amount due, including the cost of the items, calculated freight charges, and applicable taxes.
Payment Terms
Important Payment Information
Payment is required within 72 hours of receiving the invoice. Orders will be automatically canceled if payment is not received within this timeframe.
72-Hour Payment Window
Payment is required within 72 hours of receiving the invoice. We accept various payment methods, including credit cards, bank transfers, and other electronic payment options as specified in the invoice.
Order Cancellation
If payment is not received within the 72-hour window, your order will be automatically canceled. You will receive a notification if your order has been canceled due to non-payment.
Shipment Processing
Payment Confirmation
Once payment is received, you will receive a payment confirmation email. Your order will then be scheduled for shipment.
Shipping Timeline
After payment is confirmed, your order will be prepared for shipment. The estimated delivery timeline will be included in the payment confirmation email. Freight shipments typically take longer than standard deliveries due to the nature of the items.
Delivery
Tracking information will be provided once your order has been shipped. Please ensure that someone is available to receive the shipment, as freight deliveries will require a signature.
Special Instructions and Additional Charges
Special Handling Requirements
If your delivery location requires special handling (e.g., lift-gate service, inside delivery), please notify us when placing your order. Additional charges for these services will be included in your final invoice.
Address Changes
Any changes to the delivery address after the invoice has been issued will incur additional charges. Please verify your shipping details carefully before submitting your order.
Returns and Cancellations
Returns
Freight shipments are subject to our standard return policy. Please refer to our Return Policy for more information on handling returns for freight items.
Cancellations Before Payment
Orders can be canceled without penalty before payment is made. If payment has been made and you wish to cancel, please contact us immediately to discuss the options available.
Contact Us
If you have any questions regarding your freight shipment, invoicing, or payment, please contact our customer service team at (304) 699-7572 or email us at sales@piratemx.com.