We strive to be open and honest about the products we are selling with customer satisfaction as our main goal. If there is an issue with a product, please contact us so we can solve the issue. We guarantee our products to be in good working order when received. Returns and exchanges are accepted within 30 days of puchase date. Product must be in same condition when returned as when purchased. Buyer may be responsible for return shipping and/or a 20% restocking fee may apply.